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Have questions? Our team is ready to assist you via phone, email, live chat, or in-branch—whenever and however you prefer.

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Get in Touch, Your Way

We offer multiple channels to ensure you get the support you need—fast and hassle-free. Whether you’re reporting an issue, asking about a product, or seeking financial advice, our certified specialists are standing by.

For urgent matters like lost cards or suspected fraud, call our 24/7 hotline immediately. For general inquiries, email or live chat during business hours (8 AM–8 PM local time). You can also visit any branch for face-to-face assistance with account opening, loans, or complex transactions.

We’re committed to responding to all messages within 2 business hours and resolving 95% of issues on first contact.

Contact Options

Support Channels

  • 24/7 Phone: +1-800-555-0199 (Global)
  • Email: support@ldpcu.com
  • Live Chat: Available on website & mobile app
  • In-Branch: 120+ locations worldwide
  • Secure Message Center (logged-in users)
  • Video Consultation (by appointment)

Quick Response Guide

Choose the fastest path for your need:

  • Lost/Stolen Card → Call 24/7 hotline
  • Account Balance → Mobile app
  • Loan Application → Branch or online form
  • Fraud Alert → Report Fraud page
  • Technical Issue → Live chat
  • Complaint → Email compliance@ldpcu.com
Customer Support Dashboard
Customer Support Dashboard

Quick Response Guide

Choose the fastest path for your need:

  • Lost/Stolen Card → Call 24/7 hotline
  • Account Balance → Mobile app
  • Loan Application → Branch or online form
  • Fraud Alert → Report Fraud page
  • Technical Issue → Live chat
  • Complaint → Email compliance@ldpcu.com

We Value Your Trust

Your questions matter—and we’re always listening. Reach out anytime; we’re honored to serve you.

Customer Care Team

North Camp Credit Union - Serving Europe's financial needs since 2005. Member-owned, community-focused, and committed to your financial success.

Copyright © 2025 North Camp Credit Union. All rights reserved. | NCCU is federally insured by the NCUA.