If you’re dissatisfied with our service, we want to make it right. Submit a formal complaint, and we’ll investigate promptly and fairly.
Complaints We take concerns seriously
We’re committed to resolving concerns quickly and justly. Our formal complaints process is designed to be accessible, impartial, and thorough. Whether it’s about a transaction error, service delay, or billing dispute, we’ll assign a dedicated case manager to investigate and respond within 15 business days.
All complaints are logged in our central system, reviewed by our Compliance & Ethics team, and escalated to senior leadership if unresolved. You’ll receive regular updates and a final written response detailing our findings and any corrective actions. If you remain unsatisfied, we’ll provide guidance on external dispute resolution options, including the CFPB or NCUA.
Your trust is our most valuable asset—and we work tirelessly to earn it back when we fall short.
Clear steps, clear timelines:
Clear steps, clear timelines:
We don’t shy from criticism—we learn from it. Every complaint is a chance to improve.
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